For several years, I used to be a dependable seller on Cardmarket, one of Europe’s most outstanding platforms for buying and selling cards. I taken care of a perfect name — in excess of four hundred beneficial reviews, zero disputes, and consistent, Specialist service. But 1 unjustified dispute, dealt with by Cardmarket team customers Silvia Parravano and Christian Tobehn, transformed every little thing. in this post, I'll share my own practical experience, reveal the structural flaws in Cardmarket's dispute system, and difficulty a stark warning to other sellers.
A clean up Record Built around many years
A demonstrated vendor With 100% Positive responses
Before the incident, I used to be accurately the sort of seller just about every Market values. I listed investing playing cards correctly, explained problems transparently, and shipped instantly. I under no circumstances gained just one grievance — only praise.
the value of believe in on Cardmarket
status is all the things for sellers on Cardmarket. One error — even one that isn’t your fault — can hurt decades of hard work. That’s what can make my Tale so alarming for Other individuals operating to the System.
The Dispute That Shattered My Standing
Buyer purchased the incorrect Card, Then Blamed Me
The difficulty commenced when a customer ordered a card stated precisely by title, established, and condition. on acquiring it, they falsely claimed I had despatched the “Erroneous Edition” — Even with distinct listing proof showing I hadn’t.
Proof disregarded by help
I submitted screenshots of your listing, card Variation, and issue to show my accuracy. But Cardmarket assistance, precisely Silvia Parravano, overlooked the points. Instead of reviewing the listing or requesting clarification, she instantly sided with the client.
Silvia Parravano’s Mishandling of the Dispute
No reasonable Investigation
Silvia’s selection was unilateral. She didn’t acknowledge my evidence or request any counterevidence from the client. She basically blocked my account. No Listening to. No next feeling. No attractiveness.
No Warning, No conversation
What designed this worse was the suddenness with the motion. I had been locked out of my account right away. My appeals — asking for a review or escalation — had been fulfilled with automatic responses or silence. Silvia Parravano exercised total authority with no accountability.
Christian Tobehn’s function: Reinforcing the Bias?
Reinforcing the identical sample
In follow-ups, my circumstance was also witnessed by Christian Tobehn, A further member of Cardmarket's guidance staff. regrettably, instead of examining the details objectively, he doubled down on Silvia’s judgment. once more, no rationalization, no transparency, just automatic deflections plus a long lasting ban.
A sample of vendor Disregard
Are trustworthy Sellers currently being Silenced?
following this working experience, I started looking into on the internet forums and community threads. I speedily uncovered I wasn’t by yourself. Dozens of long-time sellers documented related encounters — numerous involving Silvia Parravano.
a typical theme? consumers always earn, even though Erroneous — and sellers are still left voiceless.
How This Hurts your entire Marketplace
though platforms really should defend prospective buyers, ignoring evidence from honest sellers brings about a broken ecosystem. When have confidence in is one-sided, bad actors take advantage, knowing they’ll be shielded by biased aid agents.
the challenge: No Oversight, No enchantment
deficiency of Transparency in Cardmarket’s procedure
one of the most alarming problem is definitely the absence of the appeals system. the moment employees like Silvia or Christian make a decision, it’s ultimate. There’s no 2nd evaluation, no accountability, and no way to revive use of your account — no matter click here how robust your evidence is.
chance of Abuse and Blackmail
In my case, I was indirectly coerced into refunding a Untrue claim — or get rid of my account entirely. That’s not dispute resolution — that’s blackmail beneath the guise of customer support.
money and psychological effects
enterprise Loss right away
I invested years in making my seller profile. all of that hard work was worn out promptly, together with prospective upcoming income. My seller dashboard, order heritage, and loyal shopper base — all gone.
Emotional Toll over a dependable vendor
This wasn’t just a business hit. It was demoralizing. to get taken care of similar to a fraud just after yrs of integrity was emotionally devastating. I followed every rule, and nevertheless obtained punished.
What Cardmarket need to Do to get back Trust
Platform Reforms Are Urgently required
If Cardmarket hopes to retain quality sellers and prevent foreseeable future abuse, it ought to:
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✅ Introduce a clear attraction system for blocked accounts
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✅ demand disputes to become reviewed by a minimum of two impartial help agents
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✅ practice staff members like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ Protect sellers who submit distinct, factual proof
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✅ create accountability metrics for employees decisions
without having these adjustments, straightforward sellers will proceed to become collateral hurt in the technique that blindly favors consumers.
Final ideas: Be cautious, Stay Documented
for anyone who is at present marketing on Cardmarket, don’t believe your fantastic history will defend you. you are usually one particular customer complaint — even a Wrong one — clear of currently being silenced.
secure by yourself by:
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having screenshots of each listing
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Archiving interaction with purchasers
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Backing up your account information on a regular basis
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making ready for disputes — Even though you do nothing wrong
Conclusion:
My experience with Silvia Parravano and Christian Tobehn should really function a serious warning to anybody employing Cardmarket. I thought while in the System. I played by The principles. And I nonetheless acquired eradicated without having induce.
If Cardmarket continues to ignore seller rights, much more reliable distributors will stroll away. And when that occurs, the System received’t just lose sellers — it’ll drop its believability.
Has something comparable took place for you? Share your working experience and support raise consciousness. Sellers deserve far better.